Refund policy

Because our products are made to order, returns for change of mind or wrong size are not accepted.

When We Offer a Refund or Replacement

• If your item arrives damaged, defective, or you receive the wrong item, we will send a free replacement or issue a full refund.
• Please contact us within 7 days of delivery with clear photos showing the issue.
• If your package is confirmed lost by the carrier, we will send a free replacement or refund your order.
• Wrong size orders: because items are printed to order, we cannot offer refunds.

What Is Not Considered Defective

• Minor variations in print placement or colour are part of the handmade process and are not considered defects.

Process

1. Email support@boxboxattire.com within 7 days of receiving your order.
2. Include your order number and photos of the item or package.
3. We will determine the best solution (replacement or refund) and respond promptly.

Please keep this information handy when you shop with us.